FAQs

Simply go to the Booking page and fill out the required details. You will receive an e-mail confirming that we have received and are processing your order. When the details are finalised we will send a ‘Confirmation of Booking’ email. You will then be sent by post or email your outbound and inbound luggage travel documents (Air Waybills). Please affix an Air Waybill to each piece of luggage ready for collection by a courier representative.

An Air Waybill is a paper ticket containing your collection and delivery details as well as a unique tracking number. Should you wish to make a note of the tracking number you can access an update of your shipment by visiting the First Luggage on-line tracking system.

Nothing. Simply have your items ready to go. Golf Bags, Bicycles, Skis, Snowboards and Ski Boots must be packed in an airline compatible case or cover, and ensure that the Air Waybill is attached to your luggage.

You may complete your booking online, via our secure payment facility. On the telephone: Simply call 0800 083 5503 / 1800 224 5781 free-phone from the United States and a Service Operator will take your details as well as guiding you through.

We accept the following debit/credit cards: Amex, MasterCard, Visa, Visa Delta, Solo, Electron and Maestro.

All EU Countries, United States of America, The Caribbean Islands, Far East, Middle East, Australia and New Zealand.

For prices and availability of weekend collection or delivery contact our Customer Support Team:
Call: +44(0)1895 450187 / 0800 083 5503 (UK toll free) / 1866 449 9532 (USA toll free) / +33 17 077 8234
Email: customerenquiries@firstluggage.com

We offer this service (subject to suitable port facilities which we confirm with the individual cruise company) and an administration fee of GBP 45.00 ( plus Tax if applicable) is added to our usual cost We require the following additional information :- cruise line, vessel name, date and port of departure and port of arrival.

  • Animals (including birds, fish, insects, larvae, pupae etc.)
  • Animal products (including but not limited to ivory, fur and garments trimmed with fur)
  • Antiques and art works
  • Bullion
  • Complete firearms and firearm parts, ammunition, explosives, weapons
  • Dangerous / hazardous goods (including but not limited to perfumes, aftershaves, aerosols, flammable substances, loose lithium batteries, dry ice, biological substances, UN classified dangerous goods and any goods specified as such under International Air Transport Association regulations (“ATA”), the Agreement on Dangerous Goods by Road (“ADR”) or International Maritime Dangerous Goods (“IMDG”) regulations.
  • Flowers and plant products
  • Human remains or ashes
  • Illegal goods (these are goods which are considered illegal in the origin, the transit points and / or the destination countries and would include but not be limited to pirated goods, counterfeit goods and narcotics)
  • Imitation (replica) firearms, toy guns, weapons, explosive devices or ammunition
  • Medical samples (including but not limited to bodily fluids and tissue samples)
  • Negotiable instruments in bearer form (including but not limited to bank notes, currency, vouchers)
  • Perishable items that require a temperature controlled environment
  • Pornography
  • Prescription drugs and pharmaceutical products
  • Tobacco
  • Foodstuffs, perishable food articles and beverages requiring refrigeration or other environmental control, including, but not limited to: Wine, Beer, Spirits and Champagne.
  • Packages that are wet, leaking or emit an odour of any kind or packages wrapped in Kraft paper.
  • Knives

No, any pressurised container is not permitted to be packed in unaccompanied luggage, including deodorants and hairsprays.

No, any item containing alcohol (including perfumes and aftershaves) is not permitted to be packed in unaccompanied luggage.

No, alkaline batteries are not permitted. Please ensure these are removed from any items you have packed.

Yes – Call First Luggage Customer Support 0800 083 5503 / 1800 224 5781 free-phone from the United States for price and service details

Yes you can ship items such as kayaks, canoes, surfboards, windsurf and sails, hang gliders, pole vaults, javelins etc

For prices and further details please call 0800 083 5503 / 1800 224 5781 free-phone from the United States or contact us by email at customerenquiries@firstluggage.com

Extra large items must be packed in a travel case specifically designed for that piece of equipment

When contacting us please have details of weight and size of item(s) to be shipped

(Size and weight details required are length, width and height – including packaging)

No refund is payable by the Company and depending on the circumstances,  the Company may also charge a cancellation fee to cover administrative
charges of  £25.00 (plus VAT at the prevailing rate, where applicable)

Yes, there are many freight companies that will arrange transportation of your luggage. However unlike First Luggage, this is not their primary source of business and as such you may have to follow lengthy procedures in order to ship your items. This may involve having to box and weigh your goods, and having to complete complex Air Waybills and invoices where requested by customs as well as possibly having to drop your luggage at the freight company’s location.

A minimum of 2 working days prior to the date of collection if you have access to email and a printer to print off the Air Waybills. However wherever possible, 5 working days or more to allow preparation and postage of travel documents to you. If you have a last-minute order, please call First Luggage by telephone 0800 083 5503 / 1800 224 5781 free-phone from the United States and speak with one of our Customer Service Team.

Luggage may be xrayed for security purposes and any camera film or other items may be harmed by the radiation from the xrays.

Yes, if you ship 4 or more items you receive a multiple piece discount as follows:
5+ Items = 5% discount
Your multiple piece discount is calculated when you place your booking and is automatically included in your total price.
Multiple piece discounts are not available for extra large sports equipment

Simple, just call us on 0800 083 5503 / 1800 224 5781 free-phone from the United States. Please remember though collections are Mon – Fri 09.00 to 17.30

In the unlikely event that your luggage is not delivered on time and you have booked First Luggage Priority Service, First Luggage will credit you in full if your luggage arrives later than the agreed date.

The above delivery guarantee does not apply in the following circumstances: if you pack any prohibited items, or through Force Majeure, or in any country that requires customs formalities, or if you have booked FirstLuggage.com Economy Service.

If your delivery date is very time sensitive then we recommend allowing 1-2 extra working days due to possible delays resulting from Customs high volumes

We charge based on both the size and weight of your items.

The prices that are displayed are based on the weight you select and the appropriate size is available for you to see or amend in the booking process.

If any one dimension of any item type measures more than 120cms these items are classified by DHL, FEDEX, TNT and UPS as ‘Oversize Piece’ and attract a surcharge.

The heaviest single item you can ship is 68kg /50lb.

The largest single dimension of your item that you can ship is 240cmsThe largest size for the two smallest dimensions added together is 330cmsPlease note the weight displayed on your barcoded luggage shipping labels is a nominal weight and does not reflect the weight booked and paid for.

All items are weighed and measured in transit by DHL, FedEx, TNT and UPS and if your item exceeds the allowance booked the additional cost due will be charged automatically to your card.

You can book with estimated weights and dimensions.

All items are weighed and measured in transit by DHL, FedEx, TNT and UPS and if your item exceeds the allowance booked the additional cost due will be charged automatically to your card.

When measuring your item, this should be done from the widest, highest and longest points including bulges, wheels and handles.

You can enter the weight and dimensions in any order which will alter the price accordingly.

All items are weighed and measured in transit by DHL, FedEx, TNT and UPS and if your item exceeds the allowance booked the additional cost due will be charged automatically to your card.